We value your privacy and want to be transparent about the data we collect, how we use it and your rights to control that information, which is why we've publish our Privacy Statement. We make this statement using the high standards established by the General Data Protection Regulation (GDPR), a set of laws passed in the European Union.
We respect your personal data. We have never and will never sell it to third parties.
For more information about our Privacy Statement, please see below. If you have specific questions or concerns about the use of your data, please contact us. We're happy to help.
What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data.
What information does TCG collect about me?
TCG collects your name, phone number, email address, shipping address, payment information, location data, social identifiers, functional data such as registration and system data. We also collect data from our discussions with you.
Why does TCG need my information?
TCG uses the data we collect to provide you the best experience and service possible, which includes using data to improve and personalize your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
Getting Help from TCG
From time to time, you may decide to contact us for additional assistance. To be able to offer you the best service possible, we may collect certain additional data from you at that time.
What: Data we collect may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats, emails and other communications with a TCG counselor. Collecting the described information is necessary to provide client support. We do not capture data without telling you first.
Why: We collect this information to give you the best and most efficient client support possible. For instance, for client calls, we use the contact information to connect with the client during their sessions (phone, email, social media). We also will use your contact information to ensure successful receipt of service. Using these types of your data is necessary to fulfill the agreement we have with you.
How is my information used? Does TCG sell information to third parties?
No. We never have. And we never will.
We use data to respond to client inquiries, diagnose problems, and provide other client care and support services. This processing is necessary for the performance of our agreement we have with you, as well as to serve our legitimate interest.
Can I opt out of sharing my information to TCG?
Yes, you can opt out of submitting certain types of personal information to TCG; for instance, state/province of residence information. However, certain categories of data that we collect, referred to as functional data, are necessary for your TCG service to perform its basic functions and you will not be able to opt out.
How do I delete my personal data from TCG and what are the consequences?
You can always send us an email and request that your data be deleted. Please note, however, that by deleting your personal data your TCG service will no longer be available.
Does TCG share my credit card information?
No. It’s only used to process or renew your subscription to the TCG service.
How long does TCG keep my information?
TCG retains personal data for as long as necessary to provide the services, support you and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly. For instance, we’ll keep all functional data on file as long as you have a TCG account.
Does TCG use interest-based advertising?
Yes. We work with third-party advertisers that utilize cookies and similar technologies to provide more relevant advertising about TCG on our website and across the internet. To provide interest-based advertising, the advertisers combine non-personal data learned about your online activities over time to customize the advertising delivered to you. We do not share your personal information to do this.
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your TCG service, to register and maintain your account, to help with delivery issues, to handle returns, and to make sure that the TCG service performs its basic functions in a secure way or to respond to your requests.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve our TCG Services and the content on our websites, to send you notifications about updates or information about TCG Products and Services or to use your personal information for administrative, fraud detection or legal purposes.
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
TCG will retain your personal information for as long as we deem it necessary to enable you to use the website and your TCG services, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines.
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
-you can ask us for a copy of the personal information we hold about you;
-you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
-in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
-in certain situations, you can also ask us to send the personal information you have given us to a third party.
-Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and current. Please inform us promptly of any changes to, or inaccuracies of, your personal information by contacting us.We will respond to your request as soon as possible but certainly within 30 days.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
How can I contact TCG if I have questions regarding the privacy statement?
If you have any questions about the use of your personal information, please feel free to contact us via our website.